Videoconsultation contract law

Refund Policy for Online Contract Law Consultation by Key Legal Factors B.V.

Key Legal Factors B.V. is committed to providing high-quality online contract law consultation services. Please review our refund policy, which governs the terms of booking and payment for consultations:

• Non-Refundable Payments: All payments for the online contract law consultation are final and non-refundable. This is due to the allocation of time by qualified lawyers and the use of specialized resources reserved specifically for your consultation.
• No Liability for Cancellation: Key Legal Factors B.V. is not liable for cancellations initiated by the client, regardless of the reason. If a client is unable to attend the scheduled consultation, they may request to reschedule for another available time slot, subject to the company’s availability. Rescheduling is at the discretion of Key Legal Factors B.V. and depends on available time slots.
• No Liability for Expectations: Key Legal Factors B.V. is not responsible for any client expectations regarding the outcomes of the consultation, including but not limited to specific legal results or solutions. The consultation is provided for informational purposes only, and the client bears full responsibility for the use of the advice provided.
• Technical Issues: In the event of technical difficulties preventing the consultation (e.g., issues with internet connectivity or the video conferencing platform), Key Legal Factors B.V. will make every effort to reschedule the consultation to another time. However, refunds will not be issued for such circumstances.
• Client Agreement: By making payment for the consultation, the client agrees to the terms of this refund policy and waives any claims for reimbursement of paid fees.

Rules for Obtaining Online Contract Law Consultation by Key Legal Factors B.V.

Key Legal Factors B.V. offers professional online contract law consultations aimed at providing clients with high-quality legal advice. To ensure a transparent and convenient process for booking, payment, and service delivery, we have established clear rules to help you access the consultation seamlessly. Please review our terms below to be confident in the reliability and simplicity of working with us.

1. Booking Process

• Time Selection: Clients can book a consultation through our official website [www.keylegalfactors.com] or by contacting our support team via email [office@keylegalfactors.com]. A calendar with available time slots is accessible on the website.
• Booking Confirmation: After selecting a time, the client receives an email confirmation containing consultation details (date, time, video conference link) and a unique order number.
• Duration: Each consultation lasts 20-25 minutes and is conducted via a secure online platform (e.g., Zoom, Microsoft Teams, or another platform specified during booking).

2. Service Delivery Methods

• Format: The consultation is provided exclusively via video conferencing through a secure online platform, ensuring confidentiality and security.
• Technical Requirements: To participate, clients must have a stable internet connection, a device with a camera and microphone, and the required video conferencing software installed (if applicable).
• Delivery: The service is provided in real-time during the pre-agreed session. Consultation recordings are not provided to ensure confidentiality, but clients may take their own notes.
• Rescheduling: If a client is unable to attend the scheduled consultation, they may request to reschedule at least 24 hours in advance, subject to available time slots. Rescheduling is free of charge but depends on the company’s schedule.

3. Service Cost

• Fixed Price: The cost of one online consultation is [250 EUR]. The price is for a 20-25 minute session and includes all taxes and fees.
• Payment Methods: We accept payments via:
  • Credit/debit cards (Visa, MasterCard, American Express).
  • Bank transfer (details provided after booking).
  • Popular payment systems such as PayPal or Stripe (where available).
• Prepayment: Full payment must be made at the time of booking to confirm the reservation. No consultation will be reserved without payment.
• Refund Policy: As per our refund policy, payments for consultations are final and non-refundable. In case of technical issues on our end, we offer rescheduling at no additional cost.

4. Service Conditions

• Client Preparation: To maximize the consultation’s effectiveness, we recommend submitting a brief description of your issue or relevant documents (e.g., a draft contract) in advance via a secure form on our website. This helps the lawyer prepare for your specific situation.
• Confidentiality: All information provided during the consultation is strictly confidential and protected in accordance with data protection laws (GDPR).
• Consultation Language: Consultations are conducted in English, Ukrainian, Russian, Dutch, or other languages by prior arrangement, depending on lawyer availability.
• Limitation of Liability: The consultation is provided for informational purposes only. Key Legal Factors B.V. is not responsible for decisions made by the client based on the advice provided.

5. Contact Us

For questions regarding booking, payment, or technical aspects, please contact our support team:

• Email: [office@keylegalfactors.com]
• Phone: [+31 68 7790693]
• Operating Hours: Monday–Friday, 9:00 AM–6:00 PM (CET)

Why Choose Key Legal Factors B.V.?

We strive to make legal consultations accessible, convenient, and efficient. Our transparent booking rules, flexible delivery methods, and fixed pricing ensure you receive high-quality support without hidden costs or complications. Trust your contract law questions to Key Legal Factors B.V. and experience a professional approach you can rely on!